Frequently Asked Questions

Everything you need to know about your CLOUD-CLOTHING experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US, while international orders can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable, airy fit.

Are CLOUD-CLOTHING materials sustainable?

Yes, we prioritize eco-friendly fashion by using organic cotton, recycled polyester, and non-toxic dyes in over 80% of our current collections.

Can I change or cancel my order after it has been placed?

Because we process orders quickly, you have a 60-minute window after checkout to request changes or cancellations through our customer support chat.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.